Source: Travel Pulse Canada
Published on October 17, 2025
Six months after launching its Flair FWD initiative, Flair Airlines has unveiled major customer experience enhancements while maintaining its low-cost positioning. The Canadian carrier has already implemented improvements including a redesigned AWS-powered website, digital boarding passes, transparent delay communications, an On-Time Guarantee ($60 e-voucher for delays over 60 minutes), and Apple AirTag baggage tracking. Coming in December, Flair will become North America’s first airline to offer ticket resale through a partnership with Fairlyne, allowing passengers to sell back seats on popular routes. Other upcoming features include Flair Express priority boarding for carry-on customers (launching December 3), four new fare bundles (Basic, Lite, Plus, Max), and Flair Vacations—a flight-hotel package platform developed with HBX for Caribbean and Latin American destinations. According to CEO Maciej Wilk and CCO Eric Tanner, these changes reflect Flair’s evolution into a more reliable, transparent, and customer-centric carrier that delivers value beyond just pricing, serving 25 destinations with its Boeing 737 fleet.
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